Jim Shorke Ford

As someone who's navigated the murky waters of car buying more times than I'd care to admit, I thought I'd seen it all - that is, until I met Bob Lauer at Jim Shorkey Ford. Bob didn't just sell/order me a 2024 Ford Maverick Lariat; he steered me through an automotive odyssey that was more 5-star luxury cruise than the usual dealership dinghy ride. From the get-go, Bob's approach was like a breath of fresh dealership air. Constant updates on my Maverick? Check. Answers to my (sometimes quirky) questions faster than a Google search? Double check. But it was his thorough walk-through of the Maverick's features that had me realizing I wasn't just buying a truck; I was upgrading my lifestyle. Bob highlighted every feature with the expertise of a seasoned conductor leading a symphony of horsepower and high-tech. Syncing my phone felt like a space-age miracle, and the eco-friendly features? Let's just say my green heart grew three sizes that day. In the past, car buying felt like a necessary evil, a bit like visiting the dentist - you know it's good for you, but you're not exactly thrilled about it. Bob changed all that. His proactive approach turned what could have been a mundane transaction into an adventure. In conclusion, if you're in the market for a new ride and want an experience that's less 'used car lot' and more 'red carpet premiere', ask for Bob Lauer. He's not just a sales rep; he's a car-buying hero in a polo shirt. P.S. If the Maverick drives as smoothly as Bob's sales process, I might just start looking forward to my morning commute!

Salesman Brett did good helped in anyway he could. Kept me up to date and answered all my questions. There were issues tho when I bought my truck in on Tuesday. Was never told of a second price on my trade in. Which made me very angry! We eventually worked it out but a lot of it was unnecessary. Also my truck was bought as a commercial vehicle. No one understood this. Made som mistakes that ultimately cost my company money. But all and all they made a good effort to make the deal and sale.

Very disappointed in the service department. Took my car in for a recall and an oil leak. When the service advisor told me what day it would be ready, he would call me and say he would try another day. Ok things happen. But when I got the car back, the hood, fenders and doors had dark greasy hand prints on them. I was never a fan of dealing with dealerships and service department so I cleaned the greasy prints off my car and let it be known on their customer feedback. Service manager contacted me and said if we can work something out. Give them a good review on customer feedback follow up and they would refund my deductible for my warranty work on the oil leak. I gave the good review and no refund. Contacted service manager and he sent me a email with the review I sent and it was the original one with my bad experience on it, not the follow up feedback then said he would see about getting me some kind of refund. And of course nothing. I’m done with this dealership. Never again!

I've been to many dealers over the years and Brett Rathbun at Jim Shorkey was the best. He understood my needs and worked with me to find something that worked for both of us. They made money, I saved money, and that was the point. Low key, chill dealership and that means a lot for a big purchase like this. Highly recommend at least talking to them

My husband and I went to Jim Shorkey Ford in White Oak to look for a Ford Escape. Everyone was very nice ...and helped us through the process of the purchase. We dealt with Bob Lauer who really took time explaining everything. He was very patient showing all the new features and how they work. I would definitely recommend this dealership to go to for your next vehicle!